Terms & Conditions

Return Policy - We want you to be completely satisfied with everything you purchase from us!  If, for any reason, you are not pleased with an item, you may return it to us any time within thirty (30) days.  Simply let us know whether you would prefer to receive a refund, a replacement of the same item, or an exchange for a new item.  All items presented for return must be in new condition and include original and intact packaging.  Returns will not be accepted otherwise.  Shipping charges are non-refundable.  Custom items (including anything monogramed or special ordered in custom color combinations) are created just for you and cannot be returned. 

Credit Card Charges - Our online payment processing is completed by using PayPal.  If, for any reason, you prefer not to use PayPal, please contact us with your order and credit card information and we can process your Visa or MasterCard manually through our in-store terminal.

Product Availability - Occassionally, due to manufacturers delay and other unforseen circumstances, an item is not available for immediate shippment.  If there is going to be a significant delay in shipping your item to you, you will be notified promptly by e-mail.

Shipping - Our orders are shipped by UPS Ground or the United States Postal Service (USPS), whichever is a reasonable option for your purchase.  Shipping charges are a flat rate of $7.99 regardless of order size (exception as otherwise noted). 

Orders of $150.00 or more are shipped FREE! 

Due to the size and weight of the product, there will be additional freight charges for the following items:  Tack Trunks, Tack Trunk Dollys, and  Mrs. Pastures Cookies Tubs (15lbs. - 50lbs.).  Details are noted on each product page for these items.   All saddles will be charged a flat packaging and shipping rate of $25.00 regardless of order total.  If you would like, we will gladly add other non-liquid items to your saddle order at no additional charge.  At this time, we cannot accommodate shipping orders outside of the United States.

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